Visit one of our locations today!
NBMC is the largest outpatient clinic on the Oregon Coast. We offer five convenient locations to serve patients, including:
Our Locations
Coos Bay
1900 Woodland Drive
Coos Bay, OR 97420
Hours: M-F, 6:30 am – 6:00 pm
Myrtle Point
324 4th Street
Myrtle Point, OR 97458
Hours: M-F; 8:00 am – 5:00 pm
Walk-In: Tues & Wed; 8:30 am – 2:30 pm
North Bend Coos Bay
Myrtle Point
Immediate Care Clinic
Gold Beach
Coquille
Contact Us
Contact us at one of our locations:
Coos Bay1900 Woodland Drive |
Immediate Care Clinic
Monday – Friday
8:00 am – 6:00 pm
Saturdays
8:00 am – 4:00 pm
Phone: 541-266-1789
Coos Bay Lab
Monday – Friday
6:30 am – 6:00 pm
Phone: 541-267-5151
Bandon110 10th Street SE Monday – Friday |
Coquille790 E 5th Street Monday – Friday |
Myrtle Point324 4th Street Monday – Friday |
Gold Beach94180 2nd Street Monday – Friday |
Bandon
Survey Results
Question 1: In the last 12 months, did you get an appointment with your primary care provider as soon as possible for an URGENT CARE need?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 57.42% | 56.86% | 53.66% | 89.33% | 56.00% |
| Never | 8.73% | 7.84% | 7.32% | 0 | 5.33% |
| Sometimes | 6.99% | 1.96% | 4.88% | 1.33% | 6.67% |
| Usually | 20.74% | 21.57% | 26.83% | 9.33% | 28.00% |
| Unanswered | 6.11% | 11.76% | 7.32% | 0 | 4.00% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 2: In the last 12 months, did you get an appointment with your primary care provider as soon as possible for a non-urgent care need?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 62.88% | 58.82% | 65.85% | 61.33% | 60.00% |
| Never | 3.28% | 0 | 2.44% | 0 | 5.33% |
| Sometimes | 5.68% | 0 | 0 | 4.00% | 5.33% |
| Usually | 20.96% | 25.49% | 21.96% | 33.33% | 21.33% |
| Unanswered | 7.21% | 15.69% | 9.76% | 1.33% | 8.00% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 3:
In the last 12 months, when you phoned your primary care provider’s office during regular office hours, how often did you get an answer to your medical question the following business day?
In the last 12 months, when you phoned your primary care provider’s office during regular office hours, how often did you get an answer to your medical question the following business day?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 58.52% | 49.02% | 46.34% | 60.00% | 37.33% |
| Never | 3.28% | 1.96% | 2.44% | 0 | 10.67% |
| Sometimes | 5.46% | 3.92% | 9.76% | 6.67% | 8.00% |
| Usually | 25.11% | 17.65% | 19.51% | 29.33% | 34.67% |
| Unanswered | 7.64% | 27.45% | 21.95% | 4.00% | 9.33% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 4:
In the last 12 months, when you phoned your primary care provider’s office after regular office hours, how often did you get an answer to your medical question that same day?
In the last 12 months, when you phoned your primary care provider’s office after regular office hours, how often did you get an answer to your medical question that same day?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 32.75% | 25.49% | 21.95% | 64.00% | 18.67% |
| Never | 11.14% | 7.84% | 7.32% | 0 | 16.00% |
| Sometimes | 9.39% | 7.84% | 4.88% | 6.67% | 6.67% |
| Usually | 19.00% | 9.80% | 17.07% | 26.67% | 21.33% |
| Unanswered | 27.73% | 49.02% | 48.78% | 2.67% | 37.33% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 5:
Wait time includes time spent in the waiting room and exam room. In the last 12 months, how often did you see your primary care provider within 15 minutes of your appointment time?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 47.82% | 47.06% | 43.90% | 64.00% | 21.33% |
| Never | 3.28% | 3.92% | 0 | 2.67% | 8.00% |
| Sometimes | 10.70% | 3.92% | 14.63% | 5.33% | 34.67% |
| Usually | 31.66% | 27.45% | 29.27% | 25.33% | 32.00% |
| Unanswered | 6.55% | 17.65% | 12.20% | 2.67% | 4.00% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 6:
In the last 12 months, how often did your primary care provider explain things in a way that was easy to understand?
In the last 12 months, how often did your primary care provider explain things in a way that was easy to understand?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 82.53% | 78.43% | 78.05% | 69.33% | 73.33% |
| Never | 0.22% | 1.96% | 0 | 0 | 2.67% |
| Sometimes | 1.53% | 1.96% | 0 | 2.67% | 2.67% |
| Usually | 11.57% | 13.73% | 14.63% | 26.67% | 20.00% |
| Unanswered | 4.15% | 3.92% | 7.32% | 1.33% | 1.33% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 7:
In the last 12 months, how often did your primary care provider listen carefully to you?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 84.28% | 82.35% | 82.93% | 66.67% | 73.33% |
| Never | 0.22% | 0 | 0 | 0 | 2.67% |
| Sometimes | 1.53% | 1.96% | 0 | 2.67% | 4.00% |
| Usually | 9.83% | 11.76% | 9.76% | 29.33% | 18.67% |
| Unanswered | 4.15% | 3.92% | 7.32 | 1.33% | 1.33% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 8:
In the last 12 months, how often did your primary care provider give you easy to understand information about any health questions or concerns?
In the last 12 months, how often did your primary care provider give you easy to understand information about any health questions or concerns?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 82.75% | 80.39% | 68.29% | 68.00% | 69.33% |
| Never | 0.22% | 0 | 0 | 0 | 2.67% |
| Sometimes | 1.31% | 3.92% | 4.88% | 2.67% | 5.33% |
| Usually | 11.14% | 9.80% | 19.51% | 28.00% | 21.33% |
| Unanswered | 4.59% | 5.88% | 7.32% | 1.33% | 1.33% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 9:
In the last 12 months, how often did your primary care provider seem to know the important information about your medical history?
In the last 12 months, how often did your primary care provider seem to know the important information about your medical history?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 75.98% | 74.51% | 65.85% | 70.67% | 54.33% |
| Never | 0 | 0 | 2.44% | 0 | 2.67% |
| Sometimes | 3.06% | 3.92% | 0 | 1.33% | 9.33% |
| Usually | 16.38% | 15.69% | 24.39% | 26.67% | 30.67% |
| Unanswered | 4.59% | 5.88% | 7.32% | 1.33% | 4.00% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 10:
In the last 12 months, how often did your primary care provider show respect for what you had to say?
In the last 12 months, how often did your primary care provider show respect for what you had to say?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 85.15% | 72.55% | 85.37% | 73.33% | 74.67% |
| Never | 0.22% | 1.96% | 0 | 0 | 2.67% |
| Sometimes | 0.66% | 0 | 0 | 1.33% | 0 |
| Usually | 6.99% | 7.84% | 7.32% | 24.00% | 17.33% |
| Unanswered | 6.99% | 17.65% | 7.32% | 1.33% | 5.33% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 11:
In the last 12 months, how often did your primary care provider spend enough time with you?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 79.69% | 66.67% | 80.49% | 64.00% | 66.67% |
| Never | 0.44% | 1.96% | 0 | 0 | 2.67% |
| Sometimes | 1.09% | 0 | 0 | 4.00% | 1.33% |
| Usually | 11.79% | 13.73% | 9.76% | 30.67% | 24.00% |
| Unanswered | 6.99% | 17.65% | 9.76% | 1.33% | 5.33% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 12:
In the last 12 months, how often were clerks and receptionists at your primary care provider’s office as helpful as you thought they should be?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 82.97% | 70.59% | 75.61% | 80.00% | 82.67% |
| Never | 0 | 0 | 0 | 0 | 1.33% |
| Sometimes | 1.31% | 0 | 0 | 0 | 1.33% |
| Usually | 8.73% | 11.76% | 14.63% | 18.67% | 9.33% |
| Unanswered | 6.99% | 17.65% | 9.76% | 1.33% | 5.33% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 13:
In the last 12 months, how often did clerks and receptionists at your primary care provider’s office treat you with courtesy and respect?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 86.24% | 74.51% | 75.61% | 85.33% | 86.67% |
| Never | 0.22% | 0 | 0 | 0 | 1.33% |
| Sometimes | 0.87% | 0 | 0 | 0 | 0 |
| Usually | 5.68% | 7.84% | 14.63% | 13.33% | 6.67% |
| Unanswered | 6.99% | 17.65% | 9.76% | 1.33% | 5.33% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 14:
What number would you use to rate your primary care provider?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| 4 | 0.66% | 0 | 0 | 0 | 0 |
| 5 | 1.09% | 0 | 7.32% | 0 | 1.33% |
| 6 | 0.87% | 0 | 2.44% | 8.00% | 5.33% |
| 7 | 3.06% | 0 | 0 | 6.67% | 8.00% |
| 8 | 7.64% | 17.65% | 2.44% | 17.33% | 24.00% |
| 9 | 16.81% | 23.53% | 31.71% | 24.00% | 16.00% |
| Best Possible Provider | 63.54% | 49.02% | 48.78% | 42.67% | 37.33% |
| Worst Possible Provider | 0.22% | 0 | 0 | 0 | 1.33% |
| Unanswered | 6.11% | 9.80% | 7.32% | 1.33% | 6.67% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 15:
In the last 12 months, during an appointment with your primary care provider, did anyone in your provider’s office talk with you about your specific health goals and provide you with education or supplies to track your goals?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 55.90% | 41.18% | 34.15% | 68.00% | 25.33% |
| Never | 3.93% | 11.76% | 9.76% | 0 | 30.67% |
| Sometimes | 8.08% | 7.84% | 17.07% | 1.33% | 13.33% |
| Usually | 24.45% | 21.57% | 14.63% | 29.33% | 20.00% |
| Unanswered | 7.64% | 17.65% | 24.39% | 1.33% | 10.67% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 16:
In the last 12 months, during an appointment with your primary care provider, did anyone in your provider’s office ask if there was anything that made it hard for you to take care of your health?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 46.51% | 27.45% | 31.71% | 66.67% | 16.00% |
| Never | 14.19% | 31.37% | 21.95% | 0 | 38.67% |
| Sometimes | 8.73% | 5.88% | 9.76% | 2.67% | 13.33% |
| Usually | 19.87% | 13.73% | 14.63% | 29.33% | 17.33% |
| Unanswered | 10.70% | 21.57% | 21.95% | 1.33% | 14.67% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 17:
In the last 12 months, when your primary care provider ordered a blood test, x-ray, or other test for you, how often did someone from this provider’s office follow up to give you those results?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 67.90% | 70.59% | 46.34% | 62.67% | 45.33% |
| Never | 1.97% | 1.96% | 0 | 0 | 5.33% |
| Not Applicable | 3.71% | 0 | 4.88% | 5.33% | 9.33% |
| Sometimes | 5.24% | 5.88% | 0 | 8.00% | 9.33% |
| Usually | 15.07% | 9.80% | 24.39% | 20.00% | 22.67% |
| Unanswered | 6.11% | 11.76% | 24.39% | 4.00% | 8.00% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 18:
In the last 12 months, did your primary care provider give you easy to understand written information about new diagnoses or medications?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| Always | 67.47% | 58.82% | 48.78% | 64.00% | 48.00% |
| Never | 2.18% | 1.96% | 2.44% | 0 | 9.33% |
| Sometimes | 4.59% | 7.84% | 2.44% | 5.33% | 5.33% |
| Usually | 17.47% | 9.80% | 17.07% | 29.33% | 26.67% |
| Unanswered | 8.30% | 21.57% | 29.27% | 1.33% | 10.67% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
Question 19:
In the last 12 months, how many specialists have you seen at the NORTH BEND MEDICAL CENTER?
| Patient Responses | Coos Bay | Bandon | Coquille | Myrtle Point | Gold Beach |
|---|---|---|---|---|---|
| 1-2 | 47.38% | 49.02% | 36.59% | 37.33% | 37.33% |
| 3-4 | 5.68% | 9.80% | 7.32% | 16.00% | 4.00% |
| 5 or more | 1.31% | 0 | 0% | 1.33% | 4.00% |
| None | 37.77% | 21.57% | 39.02% | 45.33% | 48.00% |
| Unanswered | 7.86% | 19.61% | 17.07% | 0% | 6.67% |
| Total Responses | 458 | 51 | 41 | 75 | 75 |
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