Your Rights and Protections Against Surprise Medical Bills

Effective for dates-of-service beginning Jan. 1, 2022

You have the right to receive a “Good Faith Estimate”
explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have
insurance or who are not using insurance an estimate of the bill for medical
items and services.

• You have the right to receive a Good Faith Estimate for the total
expected cost of any non–emergency items or services. This includes
related costs like medical tests, prescription drugs, equipment, and
hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate
in writing at least 1 business day before your medical service or item.
You can also ask your health care provider, and any other provider you
choose, for a Good Faith Estimate before you schedule an item or
service.

• If you receive a bill that is at least $400 more than your Good Faith
Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit
www.cms.gov/nosurprises or call (541) 266-1703

Survey Results

Question 1: In the last 12 months, did you get an appointment with your primary care provider as soon as possible for an URGENT CARE need?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	57.42%	56.86%	53.66%	89.33%	56.00%
Never	8.73%	7.84%	7.32%	0	5.33%
Sometimes	6.99%	1.96%	4.88%	1.33%	6.67%
Usually	20.74%	21.57%	26.83%	9.33%	28.00%
Unanswered	6.11%	11.76%	7.32%	0	4.00%
Total Responses	458	51	41	75	75

Question 2: In the last 12 months, did you get an appointment with your primary care provider as soon as possible for a non-urgent care need?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	62.88%	58.82%	65.85%	61.33%	60.00%
Never	3.28%	0	2.44%	0	5.33%
Sometimes	5.68%	0	0	4.00%	5.33%
Usually	20.96%	25.49%	21.96%	33.33%	21.33%
Unanswered	7.21%	15.69%	9.76%	1.33%	8.00%
Total Responses	458	51	41	75	75

Question 3:
In the last 12 months, when you phoned your primary care provider’s office during regular office hours, how often did you get an answer to your medical question the following business day?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	58.52%	49.02%	46.34%	60.00%	37.33%
Never	3.28%	1.96%	2.44%	0	10.67%
Sometimes	5.46%	3.92%	9.76%	6.67%	8.00%
Usually	25.11%	17.65%	19.51%	29.33%	34.67%
Unanswered	7.64%	27.45%	21.95%	4.00%	9.33%
Total Responses	458	51	41	75	75

Question 4:
In the last 12 months, when you phoned your primary care provider’s office after regular office hours, how often did you get an answer to your medical question that same day?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	32.75%	25.49%	21.95%	64.00%	18.67%
Never	11.14%	7.84%	7.32%	0	16.00%
Sometimes	9.39%	7.84%	4.88%	6.67%	6.67%
Usually	19.00%	9.80%	17.07%	26.67%	21.33%
Unanswered	27.73%	49.02%	48.78%	2.67%	37.33%
Total Responses	458	51	41	75	75

Question 5:
Wait time includes time spent in the waiting room and exam room. In the last 12 months, how often did you see your primary care provider within 15 minutes of your appointment time?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	47.82%	47.06%	43.90%	64.00%	21.33%
Never	3.28%	3.92%	0	2.67%	8.00%
Sometimes	10.70%	3.92%	14.63%	5.33%	34.67%
Usually	31.66%	27.45%	29.27%	25.33%	32.00%
Unanswered	6.55%	17.65%	12.20%	2.67%	4.00%
Total Responses	458	51	41	75	75

Question 6:
In the last 12 months, how often did your primary care provider explain things in a way that was easy to understand?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	82.53%	78.43%	78.05%	69.33%	73.33%
Never	0.22%	1.96%	0	0	2.67%
Sometimes	1.53%	1.96%	0	2.67%	2.67%
Usually	11.57%	13.73%	14.63%	26.67%	20.00%
Unanswered	4.15%	3.92%	7.32%	1.33%	1.33%
Total Responses	458	51	41	75	75

Question 7:
In the last 12 months, how often did your primary care provider listen carefully to you?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	84.28%	82.35%	82.93%	66.67%	73.33%
Never	0.22%	0	0	0	2.67%
Sometimes	1.53%	1.96%	0	2.67%	4.00%
Usually	9.83%	11.76%	9.76%	29.33%	18.67%
Unanswered	4.15%	3.92%	7.32	1.33%	1.33%
Total Responses	458	51	41	75	75

Question 8:
In the last 12 months, how often did your primary care provider give you easy to understand information about any health questions or concerns?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	82.75%	80.39%	68.29%	68.00%	69.33%
Never	0.22%	0	0	0	2.67%
Sometimes	1.31%	3.92%	4.88%	2.67%	5.33%
Usually	11.14%	9.80%	19.51%	28.00%	21.33%
Unanswered	4.59%	5.88%	7.32%	1.33%	1.33%
Total Responses	458	51	41	75	75

Question 9:
In the last 12 months, how often did your primary care provider seem to know the important information about your medical history?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	75.98%	74.51%	65.85%	70.67%	54.33%
Never	0	0	2.44%	0	2.67%
Sometimes	3.06%	3.92%	0	1.33%	9.33%
Usually	16.38%	15.69%	24.39%	26.67%	30.67%
Unanswered	4.59%	5.88%	7.32%	1.33%	4.00%
Total Responses	458	51	41	75	75

Question 10:
In the last 12 months, how often did your primary care provider show respect for what you had to say?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	85.15%	72.55%	85.37%	73.33%	74.67%
Never	0.22%	1.96%	0	0	2.67%
Sometimes	0.66%	0	0	1.33%	0
Usually	6.99%	7.84%	7.32%	24.00%	17.33%
Unanswered	6.99%	17.65%	7.32%	1.33%	5.33%
Total Responses	458	51	41	75	75

Question 11:
In the last 12 months, how often did your primary care provider spend enough time with you?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	79.69%	66.67%	80.49%	64.00%	66.67%
Never	0.44%	1.96%	0	0	2.67%
Sometimes	1.09%	0	0	4.00%	1.33%
Usually	11.79%	13.73%	9.76%	30.67%	24.00%
Unanswered	6.99%	17.65%	9.76%	1.33%	5.33%
Total Responses	458	51	41	75	75

Question 12:
In the last 12 months, how often were clerks and receptionists at your primary care provider’s office as helpful as you thought they should be?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	82.97%	70.59%	75.61%	80.00%	82.67%
Never	0	0	0	0	1.33%
Sometimes	1.31%	0	0	0	1.33%
Usually	8.73%	11.76%	14.63%	18.67%	9.33%
Unanswered	6.99%	17.65%	9.76%	1.33%	5.33%
Total Responses	458	51	41	75	75

Question 13:
In the last 12 months, how often did clerks and receptionists at your primary care provider’s office treat you with courtesy and respect?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	86.24%	74.51%	75.61%	85.33%	86.67%
Never	0.22%	0	0	0	1.33%
Sometimes	0.87%	0	0	0	0
Usually	5.68%	7.84%	14.63%	13.33%	6.67%
Unanswered	6.99%	17.65%	9.76%	1.33%	5.33%
Total Responses	458	51	41	75	75

Question 14:
What number would you use to rate your primary care provider?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
4	0.66%	0	0	0	0
5	1.09%	0	7.32%	0	1.33%
6	0.87%	0	2.44%	8.00%	5.33%
7	3.06%	0	0	6.67%	8.00%
8	7.64%	17.65%	2.44%	17.33%	24.00%
9	16.81%	23.53%	31.71%	24.00%	16.00%
Best Possible Provider	63.54%	49.02%	48.78%	42.67%	37.33%
Worst Possible Provider	0.22%	0	0	0	1.33%
Unanswered	6.11%	9.80%	7.32%	1.33%	6.67%
Total Responses	458	51	41	75	75

Question 15:
In the last 12 months, during an appointment with your primary care provider, did anyone in your provider’s office talk with you about your specific health goals and provide you with education or supplies to track your goals?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	55.90%	41.18%	34.15%	68.00%	25.33%
Never	3.93%	11.76%	9.76%	0	30.67%
Sometimes	8.08%	7.84%	17.07%	1.33%	13.33%
Usually	24.45%	21.57%	14.63%	29.33%	20.00%
Unanswered	7.64%	17.65%	24.39%	1.33%	10.67%
Total Responses	458	51	41	75	75

Question 16:
In the last 12 months, during an appointment with your primary care provider, did anyone in your provider’s office ask if there was anything that made it hard for you to take care of your health?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	46.51%	27.45%	31.71%	66.67%	16.00%
Never	14.19%	31.37%	21.95%	0	38.67%
Sometimes	8.73%	5.88%	9.76%	2.67%	13.33%
Usually	19.87%	13.73%	14.63%	29.33%	17.33%
Unanswered	10.70%	21.57%	21.95%	1.33%	14.67%
Total Responses	458	51	41	75	75

Question 17:
In the last 12 months, when your primary care provider ordered a blood test, x-ray, or other test for you, how often did someone from this provider’s office follow up to give you those results?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	67.90%	70.59%	46.34%	62.67%	45.33%
Never	1.97%	1.96%	0	0	5.33%
Not Applicable	3.71%	0	4.88%	5.33%	9.33%
Sometimes	5.24%	5.88%	0	8.00%	9.33%
Usually	15.07%	9.80%	24.39%	20.00%	22.67%
Unanswered	6.11%	11.76%	24.39%	4.00%	8.00%
Total Responses	458	51	41	75	75

Question 18:
In the last 12 months, did your primary care provider give you easy to understand written information about new diagnoses or medications?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
Always	67.47%	58.82%	48.78%	64.00%	48.00%
Never	2.18%	1.96%	2.44%	0	9.33%
Sometimes	4.59%	7.84%	2.44%	5.33%	5.33%
Usually	17.47%	9.80%	17.07%	29.33%	26.67%
Unanswered	8.30%	21.57%	29.27%	1.33%	10.67%
Total Responses	458	51	41	75	75

Question 19:
In the last 12 months, how many specialists have you seen at the NORTH BEND MEDICAL CENTER?

Patient Responses	Coos Bay	Bandon	Coquille	Myrtle Point	Gold Beach
1-2	47.38%	49.02%	36.59%	37.33%	37.33%
3-4	5.68%	9.80%	7.32%	16.00%	4.00%
5 or more	1.31%	0	0%	1.33%	4.00%
None	37.77%	21.57%	39.02%	45.33%	48.00%
Unanswered	7.86%	19.61%	17.07%	0%	6.67%
Total Responses	458	51	41	75	75

Your Rights and Protections Against Surprise Medical Bills

Effective for dates-of-service beginning Jan. 1, 2022

You have the right to receive a “Good Faith Estimate”
explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have
insurance or who are not using insurance an estimate of the bill for medical
items and services.

• You have the right to receive a Good Faith Estimate for the total
expected cost of any non–emergency items or services. This includes
related costs like medical tests, prescription drugs, equipment, and
hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate
in writing at least 1 business day before your medical service or item.
You can also ask your health care provider, and any other provider you
choose, for a Good Faith Estimate before you schedule an item or
service.

• If you receive a bill that is at least $400 more than your Good Faith
Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit
www.cms.gov/nosurprises or call (541) 266-1703

Contact us at one of our locations:

Coos Bay

Immediate Care Clinic

Coos Bay Lab

Bandon

Coquille

Myrtle Point

Gold Beach

Effective for dates-of-service beginning Jan. 1, 2022

You have the right to receive a “Good Faith Estimate”explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t haveinsurance or who are not using insurance an estimate of the bill for medicalitems and services.

• You have the right to receive a Good Faith Estimate for the totalexpected cost of any non–emergency items or services. This includesrelated costs like medical tests, prescription drugs, equipment, andhospital fees.

• Make sure your health care provider gives you a Good Faith Estimatein writing at least 1 business day before your medical service or item.You can also ask your health care provider, and any other provider youchoose, for a Good Faith Estimate before you schedule an item orservice.

• If you receive a bill that is at least $400 more than your Good FaithEstimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.For questions or more information about your right to a Good Faith Estimate, visitwww.cms.gov/nosurprises or call (541) 266-1703

Coos Bay

Immediate Care Clinic

Coos Bay Lab

Bandon

Coquille

Myrtle Point

Gold Beach

You have the right to receive a “Good Faith Estimate”
explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have
insurance or who are not using insurance an estimate of the bill for medical
items and services.

• You have the right to receive a Good Faith Estimate for the total
expected cost of any non–emergency items or services. This includes
related costs like medical tests, prescription drugs, equipment, and
hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate
in writing at least 1 business day before your medical service or item.
You can also ask your health care provider, and any other provider you
choose, for a Good Faith Estimate before you schedule an item or
service.

• If you receive a bill that is at least $400 more than your Good Faith
Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit
www.cms.gov/nosurprises or call (541) 266-1703